Help Desk - Malfunction Junction Online

This webpage is designed to assist Boiling Springs High School students who are experiencing minor problems with their school issued HP Laptop computers.

Remember that these units are leased by the South Middleton School District. The district may ask students to return them at anytime to honor product recalls or to make an unanticipated hardware update.

Routinely, the "full package" will only be collected at the end of each school year. At that time the complete unit must be surrendered in good working condition, to avoid charge or penalty. This complete 4-piece package, also known as the full package includes: 1) HP Laptop, 2) 2-pc AC Power adapter, 3) Extended-life battery, 4) 2-pc Higher Ground carrying case with shoulder strap.

Do not deface the Case or the Computer.
Do not change or upgrade the Current Windows Operating System.

NOTE: Our standard desktop protection software called Deep Freeze, has not been installed on the assigned 1:1 laptops to provide the ability for you to download recognized productivity and teacher recommended apps and software, on an "as needed" basis. This means your laptop is potentially vulnerable to malware and other malicious cyber threats.

TIPS to prevent problems with your computer:

  1. Be careful when downloading software and apps to your computer. Limit your choices to educational items from trusted websites.
  2. Make sure that your computer is fully charged each evening. If possible use a surge protected power strip. Avoid overcharging by regularly allowing the battery to be depleted by normal use before recharging.
  3. When the computer displays prompts for automatic updates, be sure to accept them and allow them to process before turning the computer off.
  4. Make certain that the computer is completely shutdown before closing the carrying case for extended periods of time. Overheating may damage the unit.
  5. Do not leave the computer in a car for extended periods of time, especially during extreme weather months. Extreme heat or cold may damage the unit.



pdf HP Probook 11 G1 User Guide (PDF 316 KB)
This is a 25-page User Guide to the 'leased' laptops for the BSHS 1:1 initiative.NEED HELP DOWNLOADING:

pdf pdf file: You need Adobe Acrobat Reader (version 7 or higher) to view this file. Download the free Adobe Acrobat Reader for PC or Macintosh.